Primus Error Codes

If you are seeing an error code on your Primus machine, take a look at our handy table below to decipher what it means.

Model: X

Fault Code	Fault
99	DOOR CAN NOT BE OPENED AS THE SAFETY CONDITIONS ARE NOT FULFILLED
99	1	DRAINING
2	1	DRAINING LAST STEP
2	3	START SPIN
4	3	AFTER 10X TILT
4	5	OUT OF BALANCE:HIGH SPIN (>500 OR 750 RPM)
6	5	DOOR SWITCH FAILURE (WHOLE CYCLE)
6	7	DOOR SOLENOID SWITCH FAILURE (WHOLE CYCLE)
8	7	DOORLOCK CHECK AT START FAILURE (AT START UP)
8	9	DOOR LOCK SWITCH CLOSE FAILURE (END CYCLE)
10	9	BIMETAL 2MIN 30,SEC (AFTER START CYCLE)
10	11	FILL FAILURE (WHILE FILLING)
12	11	OVERFILL FAILURE (WHILE FILLING)
12	13	HEATING FAILURE (WHILE HEATING)
14	13	HEATING TIME FAILURE (WHILE HEATING)
14	15	TO HOT (WHILE HEATING)
16	15	COIN BLOCKING 1 (BEFORE START UP)
16	17	COIN BLOCKING 2 (BEFORE START UP)
18	17	TH OVERCURRENT SECURITY (MOTOR CONTACTOR ON)
18	19	M1 WASH PLUS LOW SPIN MOTOR SECURITY (MOTOR CONTACTOR ON)
20	19	M2 DISTRIBUTION PLUS HIGH SPIN MOTOR SECURITY (MOTOR CONTACTOR ON)
20	21	OVERFLOW FAILURE (WASH STEP)
22	21	FLUSH FAILURE (FLUSH STEP)
22	23	DEFECTIVE PCB TEMPERATURE SENSOR (ANYTIME)
24	23	DEFECTIVE LEVEL SENSOR (BEFORE START UP)
24	25	DEFECTIVE TEMPERATURE SENSOR (BEFORE START UP)
26	25	UNDERFINED FREQUENCY INVERTER ERROR CODE (WHOLE CYCLE)
26	27	COMMUNICATION FAULT INVERTER (WHOLE CYCLE)
28	27	THT TIME OUT (AT SPIN SEQUENCE)
28	29	OV3 TIME OUT (AT SPIN SEQUENCE)
30	29	ALARM FREQUENCY INVERTER (WHOLE CYCLE)
30	31	INITIALISATION FAULT INVERTER (AT INITALISATION)
32	31	VERIFICATION FAULT INVERTER (AT LOADING PARAMETERS)
32	33	STALL PREVENTION FUNCTION ACTIVE (AT SPIN SEQUENCE)
34	33	ALL PROGRAMS BLOCKED (AT BLOCKING PROGRAMS)
34	35	WRONG SOFTWARE VERSION (NEW SOFTWARE VERSION)
36	35	DEFECTIVE MOTOR CONTACTOR (AT TUMBLE SEQUENCE)
36	37	DOOR UNLOCK FAULT(ONLY WDH) (END CYCLE)
38	37	DEFECTIVE TACHO (ONLY WDH) (WHOLE CYCLE)
38	39	DEFECTIVE SR DRIVE(ONLY WDH) (ANYTIME)
40-49	39	MEMORY ERRORS (ANYTIME)
40-49	50	NO NETWORK CONNECTION (DATA TRANSFER NETWORKING INTERUPTED)
60	50	NO RESET DRIVE (ONLY WDH) (WHOLE CYCLE)
60	61	EXTENDED SPEED (ONLY WDH) (WHOLE CYCLE)
62	61	CONTINUE SPIN (ONLY WDH) (WHOLE CYCLE)
62	70-88	SOFTWARE ERRORS (ANYTIME)
90	70-88	WATCH DOG (ANYTIME)

Need assistance with your Primus machine? Call us now on [ld_default] to book an engineer. We’re always here to help

Gary Slater

19:58 07 Aug 19

We have been using this company for many years to service and repair our Laundry Equipment nationwide, they have never let us down and the response time is excellent!! Good Guys!! Highly Recommended!!

Clive Cantrill

15:01 14 Sep 19

Very happy with my new stacker, super convenient and easy to use and takes up so little floor space. Impressed with functionality and ease of use. Gary programmed in our own programs

Reni Adebayo

14:10 14 Sep 19

It was a tricky installation. Other suppliers either declined or gave us ridiculous prices. The Laundry Services And Supplies lads sorted it all out for us on the day. Great service, they couldn’t do enough for us.

shahin abbasi

15:31 14 Sep 19

Happy with my Danube washers and dryers. Polite and efficient installers. Looking forward to the wifi I've been promised.

Julian Lees

16:35 18 Aug 19

Tim Bellamy

14:22 01 Oct 19

I got a great CAD plan of my future laundry and all the equipment was fully explained. Price were reasonable. Easy to make a decision. And thankfully they were installed without hassle and they are working nicely. Good job and thanks.

Navi Sandhu

18:01 14 Oct 19

Nice installation of specially programmed machines in my Care home Replaced my old machines which my staff were struggling with. Quick process. Many thanks

darren

22:30 26 Sep 22

Very dishonest people.When I first contacted them I explained that I needed to buy some machines and needed something quite quickly.They told me what I needed to hear, it turns out they are salesman with no allegiance to their customer.I was told I'd receive machines in 3 weeks as they were already in stock and just needed to be shipped, 2 months later when I asked for a refund they refused and said it was a special order. It took over 3 months and responses during that time were slow to say the least. I'd advise using a more reputable company, especially if you're a smaller business as it can be costly with the wait times. For the money they cost me I'll be glad to return the favour, as reading reviews like this will put some potential future customers off dealing with them. The less than reputable people I encountered were Mike Ward and the company director Gary Flatt.