LUX Error Codes

Seeing an error code on your LUX machine? Take a look at our tables below covering several prevalent models to clarify what the problem is.

Model: EXACTA

Fault Code	Fault
01E	WATER LEVEL NOT REACHED WITHIN TIME
01E	02E	NO SIGNAL FROM THE DOOR CLOSED SWITCH
03E	02E	NO SIGNAL FROM THE DOOR LOCKED SWITCH
03E	04E	TEMP BELOW -5oC OR INTERRUPTION IN SENSOR
05E	04E	TEMP ABOVE 98oC OR SHORT CIRCUIT IN SENSOR
05E	06E	WATER TOO HI AT START OF PROGRAM ABOVE SAFE
07E	06E	WATER TOO HI DURING CYCLE
07E	08E	WATER TEMPERATURE RISES TOO SLOWLY
10E	08E	WATER LEVEL ABOVE SAFETY AFTER DRAIN SEQUENCE
10E	11E	MECHANICAL UNBALANCE ALWAYS ACTIVATED
12E	11E	CONTROL BOARD CANT READ EPROM
12E	13E	CONTROL BOARD CANT COMMUNICATE WITH MOTOR BOARD
14E	13E	WATER LEVEL NOT CALIBRATED
14E	17E	DOOR LOCKED DETECTED BUT DOOR NOT CLOSED
18E	17E	CALCAD 4400 DOSNT ALLOW START OF PROGRAM
18E	19E	COM BETWEEN CALCAD 4400 AND PROGRAM CARD INTERRUPTED
21E	19E	MICROPROCESSOR ERROR
21E	22E	LEVEL SYSTEM CANNOT AUTO CALIBRATE
31E	22E	MOTOR CONTROLLER HEAT SINK TEMP TOO HI
31E	32E	MOTOR THERMAL PROTECTOR TRIGGERED
33E	32E	MOTOR TOLD TO START BUT NO DOOR LOCKED SIGNAL
33E	35E	SHORT CIRCUIT IN MOTOR WINDINGS/CABLE OR CONTROLLER
36E	35E	MOTOR CONTROLLER INDICATES AN ERROR IN INTERLOCK RECEIVING CIRCUIT
36E	37E	THE MOTOR CONTROLLER INDICATES THE DC VOLTAGE
38E	37E	THE MOTOR CONTROLLER INDICATES THE DC VOLTAGE TOO HI
38E	41E	MOTOR CONTROLLER IND ERROR IN THERMAL PROTECTION CIRCUITS OF THE MOTOR
43E	41E	RDC CARD INDICATES IMBALANCE SWITCH TRIGGERED WHEN MOTOR IS STOPPED
43E	45E	RDC CARD INDICATES TACHO PULSES MISSING AT REQUESTED REV,S

Model: GEN2

Fault Code	Fault
01	WATER LEVEL NOT REACHED SLOW FILL
01	02	DOOR LOCK DEFECTIVE
03	02	TEMP SENSOR DISCONNECTED FAULTY WIRING
03	04	TEMP ABOVE 98oC OR SHORT CIRCUIT IN SENSOR
05	04	WATER IN MACHINE BEFORE PROG START CHECK DRAIN, LEVEL SENSOR
05	06	MACHINE MEMORY FAULT CHIP FAULT
07	06	MACHINE HEATS INCORRECTLY CHECK HEATING SYSTEM
07	08	DRAIN TO LONG CHECK DRAIN VALVE, DRAINES, LEVEL SYSTEM
09	08	OUT OF BALANCE SWITCH INOPERATIVE
09	10	WITH WASH SPEED RELAY SPIN RELAY ACTIVATED (DEFECT PCB-SPIN RELAY ACTIVATED TOGETHER

Model: GEN3

Fault Code	Fault
0 1	WATER LEVEL NOT REACHED SLOW FILL
0 1	0 2	DOOR LOCK DEFECTIVE
0 3	0 2	TEMP SENSOR DISCONNECTED FAULTY WIRING???
0 3	0 4	TEMP SHORT CIRCUIT OR WATER TEMP OVER 98c
0 5	0 4	WATER IN MACHINE BEFORE PROG START CHECK DRAIN, LEVEL SENSOR
0 5	0 6	MACHINE MEMORY FAULT CHIP FAULT??
0 7	0 6	MACHINE HEATS INCORRECTLY CHECK HEATING SYSTEM
0 7	0 8	DRAIN TO LONG CHECK DRAIN VALVE, DRAINES, LEVEL SYSTEM
0 9	0 8	OUT OF BALANCE SWITCH INOPERATIVE
0 9	18	WASH PROG NOT PAID MUCH WILL NOT START BEFORE PROG FULLY PAID FOR
19	18	COMMUNICATION FAILED COMMUNICTION FROM PCB TO PAYMENT SYSTEM

Model: GEN 5

Fault Code	Fault
01E	WATER LEVEL NOT REACHED SLOW FILL
01E	02E	DOOR STATUS ACKNOWLEDGEMENT SIGNAL NOT RECEIVED
03E	02E	DOOR LOCK ACKNOWLEDGEMENT SIGNAL NOT RECEIVED WITHIN TIME
03E	04E	TEMP SENSOR DEVICE INDICATES TEMP BELOW -5C
05E	04E	TEMP SENSOR DEVICE INDICATES TEMP ABOVE 98C
05E	06E	WATER IN MACHINE BEFORE PROG START CHECK DRAIN, LEVEL SENSOR
07E	06E	WATER LEVEL SIGNAL ABOVE PARAMETER SET FOR SAFETY DURING PROG
07E	08E	INCREASE IN WATER TEMP IS BELOW PARAMETER SET
10E	08E	SLOW DRAIN / PRESSURE SYSTEM FAULT
10E	12E	THE PROG CONTROL UNIT CANNOT READ THE PROG EPROM
13E	12E	THE PROG CONTROL UNIT RECEIVES NO RESPONSE FROM THE MOTOR
13E	14E	WATER SYSTEM NOT CALIBRATED
15E	14E	DOOR LOCK FAULT THE LOCK HAS A MECHANICAL FAULT
15E	16E	WRONG CALIBRATED WEIGHT MEASURING SYSTEM. PRESS START THE PROGRAM WILL NOW RUN/BUT THE WEIGHT WILL BE SET TO 5KG.
17E	16E	DOOR LOCKED DETECTED BUT DOOR NOT CLOSED
17E	18E	ONLY WITH CALCAD 4400. FULL PAYMENT HAS NOT BEEN RECEIVED FOR THE PROGRAM. OR THE BOOKING TIME IS TOO SHORT FOR PRO TO FINISH
19E	18E	COMM'S BETWEEN CALCAD 4400 AND THE PROG/CONTROL UNIT INTERUPTED.
19E	20E	MOTOR CONTROL UNIT HAS NOT RECEIVED SIGNAL FOR LOCK DURING PROG.
31E	20E	TEMP OF MOTOR CONTROL UNIT. HEAT SINK TOO HIGH.
31E	32E	THERMAL PROTECTION FOR MOTOR HAS CUT OUT.
33E	32E	THE MOTOR CONTROL UNIT HAS RECEIVED A START COMMAND FROM THE PROG CONTROL UNIT, WITHOUT HAVING THE INTERLOCK SIGNAL. NO FAULT
33E	35E	MOTOR CONTROL UNIT INDICATING SHORT CIRCUIT BETWEEN MOTOR

Model: SELECTA

Fault Code	Fault
E 01	INLET AIR-INPUT -INTO THE DRUM IS TO HIGH
E 01	E 02	OUTLET AIR- OUTPUT TEMP FROM THE DRUM IS TO HIGH
E 03	E 02	INLET AIR-SENSOR SHORT-CIRCUIT THERMISTOR ELEMENT/ WIRING FAULT
E 03	E 04	OUTLET-SENSOR HAS SHORT-CIRCUITED THERMISTOR/WIRING FAULT
E 05	E 04	BLOWER MOTOR 1 THERMAL PROTECTION OR WIRING TO MOTOR O/C
E 05	E 06	DRUM MOTOR 2 THERMAL PROTECTION OR WIRING TO MOTOR O/C
E 07	E 06	OPTION NOT USED
E 07	E 08	INLET & OUTLET AIR PROTECTION THERMOSTATS ONE OF THE PROTECTION THERMOSTATS HAVE TRIPPED O/C DUE TO OVERHEATING
E 09	E 08	LINT DRAWER-LINT DRAWER MUST BE CLEANED BEFORE START OF MCH
E 09	E 10	SETTING-PROGRAMMING ERROR/I INCORRECT OR MISSING PARAMETERS
E 11	E 10	(NONE COIN) DRYING ERROR-MAX RMC TIME EXCEEDED
E 11	E 12	DRYING ERROR-MAX AUTOSTOP TIME EXCEEDED (NONE COIN)
E 13	E 12	DRYING ERROR- REQUSTED DRYING TIME IS LONGER THAN MAX ALLOWED (DRYER CONNECTED TO A PAYMENT SYSTEM)
E 13	E 14	GAS ERROR- A FLAME WAS NOT DETECTED ON GAS HEATED DRYERS
E 15	E 14	VACUUM SWITCH-(SAIL SWITCH)THE VACUUM SWITCH DOES NOT SHUT
E 15	E 16	VACUUM SWITCH-(SAIL SWITCH) THE VACUUM SWITCH WAS CLOSED WHEN AN ATTEMPT TO START THE DRYER
E 17	E 16	INPUT SENSOR-DISCONNECTED INLET THERMISTOR/WIRING IS O/C
E 17	E 18	OUTPUT SENSOR-DISCONNECTED OUTLET THERMISTOR/WIRING IS O/C
E 20	E 18	CMIS IS NOT MONITORING THE MACHINE. THE MACHINE IS DEACTIVATED IN THE CMIS PROG.
E 20	E21	COMM'S BREAK DOWN CMIS. THE COMM'S HAS STOPPED. MCH WILL START,
E22	E21	COMM'S BREAK DOWN LM10. THE COMM'S HAS STOPPED. MCH WILL NOT START.
E22	E99	COMM'S ERROR. THE USER MODULE DOES NOT RECEIVE COMM'S FROM THE MAIN BOARD.

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Gary Slater

19:58 07 Aug 19

We have been using this company for many years to service and repair our Laundry Equipment nationwide, they have never let us down and the response time is excellent!! Good Guys!! Highly Recommended!!

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15:01 14 Sep 19

Very happy with my new stacker, super convenient and easy to use and takes up so little floor space. Impressed with functionality and ease of use. Gary programmed in our own programs

Reni Adebayo

14:10 14 Sep 19

It was a tricky installation. Other suppliers either declined or gave us ridiculous prices. The Laundry Services And Supplies lads sorted it all out for us on the day. Great service, they couldn’t do enough for us.

shahin abbasi

15:31 14 Sep 19

Happy with my Danube washers and dryers. Polite and efficient installers. Looking forward to the wifi I've been promised.

Julian Lees

16:35 18 Aug 19

Tim Bellamy

14:22 01 Oct 19

I got a great CAD plan of my future laundry and all the equipment was fully explained. Price were reasonable. Easy to make a decision. And thankfully they were installed without hassle and they are working nicely. Good job and thanks.

Navi Sandhu

18:01 14 Oct 19

Nice installation of specially programmed machines in my Care home Replaced my old machines which my staff were struggling with. Quick process. Many thanks

darren

22:30 26 Sep 22

Very dishonest people.When I first contacted them I explained that I needed to buy some machines and needed something quite quickly.They told me what I needed to hear, it turns out they are salesman with no allegiance to their customer.I was told I'd receive machines in 3 weeks as they were already in stock and just needed to be shipped, 2 months later when I asked for a refund they refused and said it was a special order. It took over 3 months and responses during that time were slow to say the least. I'd advise using a more reputable company, especially if you're a smaller business as it can be costly with the wait times. For the money they cost me I'll be glad to return the favour, as reading reviews like this will put some potential future customers off dealing with them. The less than reputable people I encountered were Mike Ward and the company director Gary Flatt.